CAN I RETURN SOMETHING I’VE PURCHASED?

In the event something goes wrong with your order (we are very careful to avoid this) simply contact us within 48 hours of receiving your order for help. Returns will only be considered for products that are unopened, unused and in the original packaging.

Incorrect/Damaged Item on Arrival: If you received an order with an incorrect product or your order arrives damaged please take a photo or video and contact us within 48 hours of delivery. Be sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from our team.

Change of Mind: If you’ve had a change of heart on a product it may be returned within 48 hours of delivery and only if it is received unopened, unused and in its original packaging.

Faulty Product: If you’ve received a product that you think may be faulty please contact Customer Care  {email address}.com with a detailed description of the product fault and a photo or video.

Allergy Return: In the rare instance you feel you have had an allergic reaction to a product please discontinue use immediately and contact Customer Care or (03) 9465-6661 or {email address} with a photo or video of the skin. Our team of Experts will help you to understand whether you are experiencing a reaction (highly unlikely) or a response (a normal part of the process when skin is adapting to active ingredients and cosmedical skincare).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.